1Payments are final once live
Once your Listing is live (see the Terms), your payment is final, except where the law or Dodo Payments’s Buyer Terms (linked in the Terms) give you a right to withdraw. We don’t refund when someone else becomes Owner, when you change your mind, when a Listing is hidden under the Content Policy, or when a Number’s price changes after you pay, except as set out in section 2(f).
2When we refund
We refund the payment in full when:
- (a)it was charged more than once;
- (b)it was received but your Listing was not published because of a technical failure on our side;
- (c)the amount charged differs from the amount you confirmed at checkout (we refund the difference);
- (d)your card was used without your authorisation;
- (e)the payer was under 18;
- (f)you paid to become Owner, someone else became Owner while your payment page was open, and you ask within 7 days of paying (the page you land on after paying has a button for it);
- (g)the law requires it.
If a Number is taken off sale while your payment is being processed, we hold the payment. We apply it if the Number comes back and refund it if it does not.
3How to ask
Email hello@whoownsnumber.com from the address you paid with, with the Number and the payment reference. We answer within 7 days. Dodo Payments pays approved refunds back to your original payment method; the time it takes depends on your card issuer.
Please contact us or Dodo Payments before disputing a charge with your bank. A dispute costs a fee and can take the whole amount back.
4Effect on the list
A payment that is refunded or taken back through a chargeback is deducted from your Total and removed from the public list. Ownership is then worked out again.